RETURNS AND REFUNDS

At Parman, we are devoted to offering products of the utmost quality — creations that you will treasure for years to come. However, we understand that sometimes a piece may not fully meet your expectations, and your satisfaction is our utmost priority.
In the event that you are not completely satisfied with your purchase, we offer the convenience of exchanges within a 7-day window, facilitating a smooth transition to find the piece that resonates perfectly with you. This will be facilitated through store credits which allow you a hassle-free shopping experience.
STEPS
Here’s how you can initiate an exchange:
  1. Reach Out: Within 7 days of receiving your product, send an email to [info@parman.in] to let us know that you wish to exchange your purchase. 
  1. Self-Ship: Kindly self-ship the product you wish to exchange to the following address. Please note that the return shipping costs will be borne by you:
     Chopda Silver Shop
   “Kamala Nivas”, No - 113/125,
   Nyniappa Naicken Street, 
   Rattan Bazaar, Park Town,
   Chennai - 600003
  1. Store Credits: Once we receive the returned product, we will credit your Parman account with store credits equivalent to the original purchase value.
  1. New Selection: Browse through our stunning collection to select your new piece. Use your store credits to facilitate a seamless purchase process.
  1. Relax: Sit back and anticipate the arrival of your new Parman delight. We are confident it will be well worth the wait!
Thank you for your understanding and cooperation. We are here to assist you every step of the way to ensure your Parman experience is nothing short of exquisite.

Damaged Products and Defects 

In the unfortunate event that the product you receive suffers from quality issues including visible damage, discoloration, or manufacturing defects, we are here to assist you.
To ensure swift resolution, please adhere to the following steps:
Document the Issue: Within 48 hours of receiving the product, take clear pictures and record a video showcasing the defect or damage.
Reach Out to Us: Share the photos and video with our support team via email at info@parman.in.
Team Evaluation: Our team will meticulously evaluate the issue and get back to you promptly with the next steps for resolution.
Rest assured, we are committed to ensuring your satisfaction and will offer a full refund or a replacement as deemed suitable.
Thank you for your understanding and cooperation.